What is an airport check-in counter?
The designated area where passengers can check in is called a check-in counter. Airlines have their own check-in counters at airports. Passengers who need to check in their luggage can check in at these counters. Check-in counter staff will assist passengers throughout the entire process.
What is airport counter check-in?
Passengers must proceed to the designated area within a specified time before boarding and present their PNR code or boarding pass to the counter staff to initiate the boarding process. Counter check-in takes longer and may be time-consuming for passengers traveling with only carry-on luggage. However, passengers with checked baggage must queue at the counter to complete the check-in process.
How to check in at the counter?
Checking in at the counter is very simple. You simply need to arrive at the airport within a certain time before boarding and queue up. You can prepare your boarding pass and identification documents in advance to save time. The PNR code allows counter staff to retrieve your flight information.
Please note the following when checking in
Check-in counter closing times vary between international and domestic flights. Please visit our website for more information.
During holidays (public holidays, etc.), we recommend that passengers arrive at the airport at least 2 to 3 hours before boarding time.
Passengers with carry-on luggage only can check in online via our mobile app or website to save time.
Valid identification must be presented when checking in at the counter.
Additional fees apply for baggage exceeding weight limits.
In accordance with legal regulations, passengers must check in independently. Passengers will undergo identity verification during the check-in process.
Please respect other passengers in the check-in queue. In special circumstances, please inform the counter staff only after obtaining the passenger’s consent.